RMAs average ~3.4% of a manufacturer's revenue — with processing and rework adding ~30% more. The cost is hiding in your queue.
AI-powered RMA triage for hardware companies.
Your RMA (Return Materials Authorization) queue, triaged in minutes — not days.
Serial validation, warranty coverage checks, failure classification, and policy-based dispositions — done in minutes, with a full audit trail. Costs less than one warranty specialist. Nothing to install, nobody to train.
Free 48-hour triage · No software to install · You keep final say on denials
Sample triage
Automated triage cuts average return cycles from ~14 days to ~3.5 days in documented deployments.
One in-house warranty specialist runs $47–72k/yr and still triages by hand. We cost less and answer in minutes, 24/7.
How it works
01
Forward your RMA requests
Inbox forwarding, portal export, or CSV. No software to install, no ERP integration needed.
02
We triage every claim in minutes
Serial validation, entitlement check, failure classification, disposition recommendation with the exact policy rule cited. Fraud patterns flagged — duplicate serials, repeat offenders.
03
You approve the edge cases
Approvals and simple cases flow through; your team only sees denials and edge cases, all defensible with a full audit trail.
What is your RMA queue costing you?
400
12
$35
Your team spends ~80 hours/month on triage ≈ $33,600/year.
Newtaq 30-day pilot: $1,500 flat.
Illustrative sample
See a triage in action
Sample
Acme Industrial — Model ZX-420 scanner, S/N ZX420-88412, powers off intermittently, purchased 14 months ago, warranty 24 months.
Click Run triage to see the serial check, warranty, failure classification, and disposition here.
This is what you get back for every claim — in minutes, with the policy citation.
Free 48-hour RMA triage.
Send us your last 30 days of RMA requests — CSV or forwarded emails — and within 48 hours you get every one back triaged: serial validated, warranty coverage checked against your policy, failure classified, disposition recommended with the policy citation. Free, yours to keep.
If the accuracy holds, run your live queue on a 30-day pilot for $1,500.
Get my free triageFAQ
You do. Every denial comes with the policy citation and our recommendation — defensible and auditable. We never auto-deny.
No. Start with a CSV export or forwarded emails. Integrations come later, only if you want them.
$3,000–5,000/mo flat for up to ~2,000 claims/mo, or per-claim pricing. Either way: less than one in-house specialist.
Your RMA data is used only to triage your claims. NDA on request.